Service management involves designing, delivering, managing, and improving services to meet customer expectations and business goals. It ensures seamless coordination between teams, tools, and processes. From IT support to customer service, effective service management boosts efficiency, reduces downtime, and improves user satisfaction. Core practices include incident handling, service request fulfillment, and continual improvement. Leveraging frameworks like ITIL can standardize operations and foster accountability. Clear communication, automation, and feedback loops play vital roles. When implemented correctly, service management transforms chaos into control, aligning technical capabilities with business needs and building trust through consistent service delivery.
